Frequently asked questions

Browse the collection, open any product page, select your preferred variant and quantity, then tap “Add to Bag”. When you are ready, open your shopping bag and tap “Proceed to Checkout” to complete your purchase securely via Shopify checkout.

You can check out as a guest, but creating an account lets you track orders, save favourites and check out faster next time. You can sign in or create an account from the “Sign In” link in the header.

If you need to change a variant, quantity or address, email support@anniaura.com as soon as possible. Changes can only be made before your order is dispatched.

Yes. Images, titles, variants and prices are pulled directly from our live Shopify catalogue. Prices are shown in ₹ (INR) for the variant you select.

Checkout is powered by Shopify and supports the secure payment methods available at checkout for your order. Available options may vary.

Yes. All payments are processed through Shopify's secure, encrypted checkout. Anniaura never sees or stores your card or bank details.

No. Shipping is free across India, and any applicable taxes are shown at checkout before you pay.

Currently across India only. International shipping is not available at present.

Yes, shipping is currently free across India.

Orders are normally dispatched within 1–2 business days after order confirmation.

Where the courier provides tracking information for your shipment, it is shared with you through the order communication channel used for your purchase. You can also email support@anniaura.com for a status update.

Typically 4–7 business days after dispatch. This is an estimate — courier delays, public holidays, weather, remote locations or other operational circumstances outside our reasonable control may affect it.

No. Delivery timelines are estimates and guaranteed delivery dates are not offered.

If your order is past its expected window, email support@anniaura.com with your order number and we will follow up with the courier.

Eligible items can be requested for return within 7 days of delivery, subject to our Returns, Exchange & Refund Policy. The product should be unused, unworn, in original condition and returned with its original packaging and any included accessories.

Yes, for eligible items and subject to product availability. If the requested replacement is unavailable, an appropriate refund resolution is provided under the policy.

Contact support@anniaura.com within 48 hours of delivery with clear photos/video of the product, the issue and the packaging, along with your order details. For verified fulfilment or transit issues, Anniaura bears the reasonable return or replacement shipping cost.

For an eligible change-of-mind return, the customer bears the return shipping cost.

Refunds are generally processed within 5–7 business days after the eligible returned item has been received, inspected and approved by Anniaura. The time for the amount to appear in your account depends on your bank or payment provider.

Cancellation may be requested before dispatch by emailing support@anniaura.com. Once dispatched, cancellation is no longer available and the applicable return policy applies.

Cancellation cannot be guaranteed if your order has already entered dispatch or fulfilment before the request can be processed.

There is no general warranty unless a warranty is specifically stated on the individual product page.

Store pieces separately to avoid scratches, and keep them away from moisture, perfumes, sprays and cosmetics. Wear them last, after applying makeup and perfume.

Gently wipe with a soft, dry cloth after each wear. Avoid harsh cleaners, ultrasonic cleaners or chemical dips.

Email support@anniaura.com or call +91 8744018558, Monday–Saturday, 10:00 AM–6:00 PM IST. You can also use the enquiry form on our Contact Us page.

Monday to Saturday, 10:00 AM–6:00 PM IST.

Anniaura is operated by Mahak from House No. 137/13, Salapur Khera, Bijwasan Road, Near Cricket Academy, New Delhi – 110061, India.