Returns & Exchange
Return requests within 7 days of delivery, exchanges subject to availability, and refunds processed within 5–7 business days after inspection and approval.
Have a question that isn’t answered here? Write to us through our Contact page and our care team will help you.
Time to decide
You may request a return within 7 days of delivery. Requests raised after this window cannot be processed.
What can be returned
To be eligible, the product should be unused, unworn, in original condition, and returned with its original packaging and any included accessories or components, where applicable.
Yes. ANNIAURA may inspect returned products before approving a refund or exchange.
Starting a return
Email support@anniaura.com with your order number and reason, or use our Contact Us page. Please wait for approval and return instructions before sending anything back.
Approved returns are sent to our return address: House No. 137/13, Salapur Khera, Bijwasan Road, Near Cricket Academy, New Delhi – 110061, India. Please dispatch only after your return has been approved.
Swapping for something else
Yes. Exchange is allowed subject to product availability and eligibility under this policy.
If the requested replacement is not available, we will provide an appropriate refund resolution in line with this policy.
If something is wrong
Contact ANNIAURA within 48 hours of delivery at support@anniaura.com with your order details.
Please provide clear photos and/or video reasonably showing the received product, the issue or damage, and the packaging where relevant.
For a verified damaged, incorrect or materially incomplete order caused by fulfilment or transit, ANNIAURA bears the reasonable return or replacement shipping cost.
If you simply changed your mind
For an eligible change-of-mind return, the customer bears the return shipping cost. Return shipping paid by the customer in such cases is not reimbursed.
Getting your money back
Refunds are generally processed within 5–7 business days after the returned item has been received, inspected and approved by ANNIAURA.
Once processed, the time for the amount to appear in your account depends on your bank or payment provider. Instant refunds are not offered.
Cancelling an order
You may request cancellation before your order has been dispatched by writing to support@anniaura.com. Cancellation cannot be guaranteed if the order has already entered dispatch or fulfilment before your request can be processed.
Once dispatched, cancellation is no longer available. After delivery, this Returns, Exchange & Refund Policy governs eligible requests.
Product cover
ANNIAURA fashion jewellery does not include a general warranty unless a warranty is specifically and explicitly stated on the individual product page.
Returns & exchanges
Email support@anniaura.com or call +91 8744018558 (Monday–Saturday, 10:00 AM–6:00 PM IST).