Order status & shipment tracking
Your order status link is in your confirmation email, and your courier tracking link is emailed as soon as your parcel is dispatched.
Have a question that isn’t answered here? Write to us through our Contact page and our care team will help you.
Where to look
Every order receives a confirmation email with an order status link. Opening that link shows the live status of your order — confirmed, being prepared, or dispatched — straight from our order system. This is the fastest way to check your order and needs no login.
If you placed the order while signed in, you can view your orders in your secure store account. It opens in a new tab and asks only for the email address used on the order.
After dispatch
Once your parcel is handed to the courier, a shipping confirmation email with the courier tracking link is sent to you automatically. Tracking becomes active only after the courier scans the parcel, which can take a few hours after dispatch.
Tracking updates come directly from the courier as they scan the parcel. We do not control scan frequency, so there can be gaps between updates while a shipment is in transit.
Please check your spam or promotions folder first. If it is still missing, write to us at support@anniaura.com with your order number and we will resend your tracking details.
Customer care
Email support@anniaura.com or call +91 8744018558 (Monday–Saturday, 10:00 AM–6:00 PM IST). Please include your order number so we can help you quickly. You can also use our Contact page.